Delivery Policy

For local delivery, a flat rate of S$3.00 will apply. 

* Free local delivery promotion period parcel will be send by normal mail *

Remote Area Surcharge – S$10.00 (Delivery to Sentosa, Changi Airport offices, Airport Logistic Park, One Turf Avenue)

Delivery time takes 5-7 days after the parcel dispatched.

For international customer, you might check the shipping rate table below for reference, for special shipment arrangement you might contact us at enquiry@3pmteas.comThe estimated transit time for international postal is between 7 to 20 working days. This is subjected strictly to respective country postal organisation performance. Subjected to individual country regulations, 3PM Teas will not be liable for any custom tax or import fee occurred during the delivery. 

 

Return & Exchange

Your satisfaction is important to us. If you made the wrong decision with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item 3PM Teas will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

3PM Teas will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.

This Return & Refund Policy was created by JLEE International Pte Ltd for www.3pmteas.com

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

Any further enquiries please contact as at enquiry@3pmteas

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